CUSTOMER SERVICE SURVEY PROGRAM UP-DATE

Recommendation:

Receive and file report.

Background:

At its meeting of May 28, 1996, the City Council directed staff to implement a Customer Service Survey Program.

Sample Customer Service Survey forms were obtained from several other cities throughout California and, with that information as a guideline, a survey form was designed to suit our specific needs. Beginning July 1, 1997, these forms were made available to the public at all public counters in City Hall and in the Council Chambers foyer. As you can see from the attached graphs, the response has been quite encouraging. We feel that the program has been an effective tool to measure our performance in the area of customer service and provides a positive way to keep our "finger on the pulse" of customer service satisfaction.

We will continue to provide this opportunity for the public to provide input toward improving our customer service.

Agendas / Minutes Menu | Back to Agenda